Shipping policy

Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email with Collissimo Pro or DHL Express. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

France Shipping

 

Rate name Price Estimated delivery time
Standart €7 2-3 Buisness days

 

European Shipping

We offer European shipping to the following countries: United Kingdom, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Åland Islands, Bouvet Island, Vatican City, San Marino.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Rate Name Country Price Estimated delivery time
Standart Belgium €11.00 2-4 Buisness days
Standart Germany €11.00 2-4 Buisness days
Standart Luxembourg €11.00 2-4 Buisness days
Standart Netherlands €11.00 2-4 Buisness days
Standart Austria €13.00 3-5 Buisness days
Standart Isle of Man €13.00 3-5 Buisness days
Standart Jersey €13.00 3-5 Buisness days
Standart Portugal €13.00 3-5 Buisness days
Standart San Marino €13.00 3-5 Buisness days
Standart Spain €13.00 3-5 Buisness days
Standart Italy €13.00 3-5 Buisness days
Standart Gibraltar €13.00 3-5 Buisness days
Standart Guernsey €13.00 3-5 Buisness days
Standart Vatican City €13.00 3-5 Buisness days
Standart Ireland €13.00 3-5 Buisness days
Standart Czechia €16.00 3-5 Buisness days
Standart Denmark €16.00 3-5 Buisness days
Standart Estonia €16.00 3-5 Buisness days
Standart Faroe Islands, €16.00 3-5 Buisness days
Standart Greenland €16.00 3-5 Buisness days
Standart Hungary €16.00 3-5 Buisness days
Standart Latvia €16.00 3-5 Buisness days
Standart Liechtenstein €16.00 3-5 Buisness days
Standart Lithuania €16.00 3-5 Buisness days
Standart Poland €16.00 3-5 Buisness days
Standart Romania €16.00 3-5 Buisness days
Standart Slovakia €16.00 3-5 Buisness days
Standart Slovenia €16.00 3-5 Buisness days
Standart Sweden €16.00 3-5 Buisness days
Standart Switzerland €16.00 3-5 Buisness days
Standart Albania €18.00 5-7 Buisness days
Standart Armenia €18.00 5-7 Buisness days
Standart Azerbaijan €18.00 5-7 Buisness days
Standart Belarus €18.00 5-7 Buisness days
Standart Bosnia & Herzegovina €18.00 5-7 Buisness days
Standart Bulgaria €18.00 5-7 Buisness days
Standart Croatia €18.00 5-7 Buisness days
Standart Cyprus €18.00 5-7 Buisness days
Standart Finland €18.00 5-7 Buisness days
Standart Georgia €18.00 5-7 Buisness days
Standart Greece €18.00 5-7 Buisness days
Standart Iceland €18.00 5-7 Buisness days
Standart Malta €18.00 5-7 Buisness days
Standart Moldova €18.00 5-7 Buisness days
Standart Monaco €18.00 5-7 Buisness days
Standart Montenegro €18.00 5-7 Buisness days
Standart North Macedonia €18.00 5-7 Buisness days
Standart Norway €18.00 5-7 Buisness days
Standart Serbia €18.00 5-7 Buisness days
Standart Ukraine €18.00 5-7 Buisness days
Standart United Kingdom €18.00 2-4 Buisness days

 

North America Shipping

We offer Rest of the workd shipping to the following countries: Canada, United States.

Shipping charges for your order will be calculated and displayed at checkout. 

Rate Name Country Price Estimated delivery time
Standart United States of America €0.00 3-5 Buisness days
Standart Canada €0.00 3-5 Buisness days

 

 

 

Asia Shipping

We offer Rest of the workd shipping to the following countries: China, Hong Kong SAR, Japan, Singapore, South Korea, Thailand, Australia, India, Israel, Russia, Taiwan, Vietnam.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Rate Name Country Price Estimated delivery time
Standart China €0.00 3-5 Buisness days
Standart Hong Kong SAR €0.00 3-5 Buisness days
Standart Japan €0.00 2-4 Buisness days
Standart Singapore €0.00 2-4 Buisness days
€0.00
Standart South Korea €0.00 3-5 Buisness days
Standart Thailand €0.00 3-5 Buisness days
Standart Australia €0.00 3-5 Buisness days
Standart India €0.00 3-5 Buisness days
Standart Israel €0.00 3-5 Buisness days
Standart Russia €0.00 3-5 Buisness days
Standart Taiwan €0.00 3-5 Buisness days
Standart Vietnam €0.00 3-5 Buisness days

 

 Rest of the World Shipping

We offer Rest of the workd shipping to the following countries: French Southern Territories, South Georgia & South Sandwich Islands, New Zealand.

Shipping charges for your order will be calculated and displayed at checkout. 

 

Standart €59 3-8 Buisness days

 


How do I check the status of my order?

 Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BigStuffed is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@bigstuffed.com with your name and order number, and we will look into it for you.

Track your order here

 

Refunds, returns, and exchanges

Please visit our return policy page for  more details.

In short We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@bigstuffed.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@bigstuffed.com.

 

Taxes

We only charge taxes to European Orders. Taxes are included in Price.